CANCELLATION POLICY:


CANCELLATION AND RESCHEDULING:
 
'BLOOD DRIVE' is a live experience and once a booking is confirmed, we cannot accept any last-minute cancellations and/or rescheduling requests or offer full refunds.
 
However, we understand that sometimes schedules change and that unexpected and unavoidable things happen. Below is our policy regarding cancellations and rescheduling bookings.
 
IF LESS THAN 14 DAYS UNTIL THE BOOKING:
 
Cancellation: We will issue a refund of 50% of the value of the booking.
Reschedule: A handling fee of £10 will be incurred per booking.
 
IF MORE THAN 14 DAYS UNTIL THE BOOKING:
 
Cancellation: We will issue a full refund of the value of the booking.
Reschedule: The date can be rescheduled without charge.
 
We grant a cooling off period of 24 hours from the point of booking to allow for any mistakes made during the booking process. Please contact us to rectify immediately.
 
There are exceptional circumstances in which we will issue a full refund or reschedule a booking without a handling fee, despite a case not meeting the criteria above. These circumstances include, but are not limited to:

Errors made when booking (e.g. accidentally booking the wrong time slot/date/location etc.) acts of God, flooding etc.
 
Please note that we cannot refund in case of:
    • travel disruptions 
    • lateness/teams not attending
    • misreading the date/time of a booking 
    • team members dropping out
    • team members too scared to participate
    • team members who quit mid-game for any reason 
    • team members who are ejected from the room for failing to follow the rules

Each refund or reschedule request will be reviewed on a case-by-case basis. If you need to cancel/reschedule a booking, please get in touch at info@nomadescape.co.uk quoting your booking reference number and specifying the date you want to reschedule for and the reason you are rescheduling/cancelling.